Information Technology Services Lab Supervisor

Company: Eastern New Mexico University
Location: Portales
Posted on: November 15, 2024

Job Description:

Position Overview
Position Summary:
Under general supervision, the Lab Supervisor supervises the computer lab environment.

Requirements
Duties and Responsibilities:

• Develop regular maintenance procedures on lab equipment
• Project budget expenditures
• Identify and investigate emerging trends in computer lab technology and use
• Identify ways to improve use of the labs
• Supervise and schedule student lab assistants
• Develop formal training procedures of student lab assistants
• Develop and maintain the Student Lab Assistant Handbook
• Plan and implement academic help material and training for faculty and students
• Coordinate the development of the material and training sessions
• Develop tools to assess training effectiveness
• Support faculty and students in the use of academic computing technology
• Respond to faculty and student requests and proactively seek faculty and student input on academic computing issues
• Work within a tight timeframe
• Develop a method of tracking faculty and student support requests
• Maintain lab software and license agreements
• Prepare and administer user surveys
• Perform analysis on hardware and software
• Perform other related duties as assigned
  Minimum Job Requirements:
  A Bachelor's degree in Computer Science, Computer Information Systems, or a related field and one year of demonstrated computer support experience or the equivalent combination of education and experience are required.
  
  Knowledge, Skills and Abilities:
  
• Ability to plan, organize, and supervise work
• Ability to exercise considerable judgment
• Ability to effectively communicate verbally and in writing
• Ability to train other employees
• Ability to identify problems, reason logically, draw valid conclusions, and develop effective solutions
• Familiarity with the basic theory and operation of computers and computer software
• Ability to present moderate technical information as well as have working knowledge of a combination of, Windows, MAC, UNIX, Internet, desktop publishing, and Microsoft Office
• Ability to utilize post-instructional evaluation methods to improve training effectiveness and productivity
• Ability to install any software application using only accompanying documentation and to assemble, setup and configure hardware
• Clear understanding of networking concepts
• Ability to write internal technical documentation and participate in the creation of end-use documentation
  Working Conditions
  Physical Demand and Working Conditions:
• Work is performed inside in a non-smoking facility
• Must be able to alternate work positions between sitting, standing, and walking on an as needed basis
• Requires medium work: lifting up to 50lbs; talking; seeing; and hearing.
  Essential Functions: [As defined under the Americans with Disabilities Act, these include the aforementioned duties and responsibilities, job knowledge, skills, and abilities, physical demands and working conditions. This is not necessarily an all-inclusive listing.]
  
  Additional Information
  Application Review Date: Open Until Filled
  Condition of Employment: Must pass a pre-employment background check.
  Electronic Application Instructions: Electronic applications should be submitted through the "Apply" link on the top of this page. Please attach the following required documents to your electronic application:
  Required Documents:
  Please ensure that you attach all required documents even if you have applied for other positions at ENMU as the committee does not have access to those records.
  Letter of interest
  Resume
  Contact information for three references (Blind reference calls may be made on applicants who become a finalist for the position)
  Transcripts (unofficial for application purposes)
  ENMU is an Equal Opportunity/Affirmative Action/Title IX Employer. Eastern New Mexico University is committed to creating a diverse environment and is proud to be an equal opportunity employer. The University does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other protected status in its programs, activities, or employment. People seeking additional information about the University's non-discrimination policy should contact the Affirmative Action Officer at (575) 562-2581. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the office of human resources at (575) 562-2115. The University does not discriminate on the basis of sex in its educational programs, activities, employment and admission, and the University is required by Title IX and 34 C.F.R. Part 106 not to discriminate in such a manner. For more information regarding Title IX please click . New Mexico is an open records state, therefore ENMU complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General. Requests for records should be sent to planning.analysis@enmu.edu . For any other inquires please contact Human Resources at (575) 562-2115 or e-mail ENMU.HRrecruiter@enmu.edu
  
  
  
  
  
  
  
  

Keywords: Eastern New Mexico University, Roswell , Information Technology Services Lab Supervisor, IT / Software / Systems , Portales, New Mexico